Refunds and Returns
Refund policy is only available on items that are factory faults or lost orders. If the product is the wrong size, return your item and swap it for the same item in a different size. You will be responsible for the cost of the shipping back to our warehouse.
Return the product to us within 30 days of the date of purchase, in its original condition together with proof of purchase. Original condition means the item hasn’t been opened or used, still in its original packing and accessories are included. However, no delivery charges will be refunded.
If you believe the product you have purchased is a warranty claim, return the product to us, with a copy of the receipt within 30 days of the date of purchase and we will send it immediately to the manufacturer for assessment .The manufacturer determines whether the product is fixed or replaced under warranty.
Delivery Information
In most cases orders are sent using Australia Post/Star Track. A shipping notification email will be sent as well as an Australia Post/StarTrack tracking number. However, depending on the weight of the order there may be an extra charge. The entire freight price will be displayed in the checkout section of your order before you go to checkout. If the order is exceptionally large or bulky, or if it is shipping to a remote location, we will contact you to inform you of any additional expenses.
Australia Post/Star Track shipping timeframes for orders within Australia should range between 3 and 7 days. However, if you live in a particularly remote area, please allow 10 days. Occasionally, there may be a minor delay. If you have not received your order within 14 days, please contact us.
Cancellation Information
You can cancel your order within 6 hours after placing an order. There is no cancel option for customers after 6 hours.